Jewelry Care & Refurbishment
We understand how important your new jewelry piece is to you and that you’ll want to treasure and wear it for many years to come. With all jewelry, however, there are certain things that you need to be careful of when wearing it on a day-to-day basis.
Our jewelry is beautifully crafted from a selection of materials including 925 Sterling Silver and 9k solid Gold. Our Sterling Silver pieces also feature a thin plating of Rhodium to reduce the need to polish the piece. Sterling Silver will naturally tarnish when exposed to the air and would need regular polishing if we didn’t use Rhodium plating. However, Rhodium plating will wear off with time and use and will need re-plating from time to time. Chemicals such as bleach, detergents, perfume, to name but a few, will damage the Rhodium plating and cause the Sterling Silver underneath to be visible and therefore tarnish.
All of our jewelry is regaularly tested by UK accredited laboratories to ensure full compliance for things such as nickel and cadmium levels, conforming with the REACH Directive (1907/2006).
Our Fixed Fee refurbishment service will restore your jewelry piece to as new condition. We will endeavour to repair minor damage, scratches and missing crystals. If we are unable to repair your item we will contact you to discuss options.
-
1) Take it off when doing housework
Harsh chemicals found in cleaning products will damage the finish of your jewelry piece instantly. Rings, in particular, can be easily bent or scratched.
-
4) Take it off when swimming
Swimming, in either chlorinated pool water or salty sea water, is extremely damaging to the Rhodium plating and the resin on your jewelry.
-
2) Take it off when you are showering / bathing
We recommend that you remove all jewelry when showering or bathing as even everyday products such as shampoo or bodywash can damage the finish.
-
5) Take it off when applying perfume / hand sanitiser
It’s best to remove your jewelry when applying perfume, cosmetics, hair spray, lotions and hand sanitisers as these contain harsh chemicals.
-
3) Take it off when sunbathing
Strong UV rays can damage the finish of your jewelry, and the resin can also be damaged by extreme heat and light.
-
6) Be careful not to knock your jewelry
Hitting a hard surface will bend and damage jewelry, and can cause crystals to be lost.
Fixed Fee Service
Our Fixed Fee Service will return your jewelry piece to as new condition for only $49.
This service is suitable for minor repairs and refinishing.
Buy NowAll EverWith® jewelry pieces come with a 1 year warranty. When considering warranty claims for our jewelry pieces, we won’t be able to proceed if the item shows visible signs of damage caused by any of the reasons stated above. Jewelry is extremely delicate and must be treated carefully.
If a jewelry item appears physically damaged then we reserve the right to charge for any repairs needed under a warranty claim. For example, if a Fine crystal has been lost and the jewelry piece is deformed or dented, then a charge will be made to replace the crystal.
If a jewelry item needs replating again and again then it is normally an issue caused by harsh chemicals coming into contact with it or improper use. Plated metals will react with chemicals and will cause jewelry to tarnish, often seen as black marks on the jewelry piece where it has oxidised. Please remember that jewelry is delicate and will need removing before doing any chores or coming into contact with any cleaning products whatsoever.
Rhodium plating wears off over time and will need to be replated. Typically, a ring would need to be replated once every 12 to 24 months.
Please be careful when replating EverWith® jewelry pieces if you decide to use your local jeweler instead. We use a special replating technique which does not cause damage to the resin containing the ashes.